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Practical AI for small and medium businesses

Guides to help you decide where to start with AI, and eleven worked examples of what it could cost and save in a small or medium business.

Guides

Where to start with AI

Choosing an AI consultant in Sydney

Questions to ask about scope, evidence, data handling, ownership and support before you choose a provider.Read the guide

Which business workflows should you automate first?

A practical way to compare repetitive tasks and choose a manageable first automation project.Read the guide

How AI helps small and medium businesses compete with larger companies

How AI gives smaller teams access to capabilities once associated with much larger organisations, and how to start without an enterprise budget.Read the guide

Worked examples

What AI could save in your type of business

Not sure which example fits? Enter your team size and hours for a quick estimate.

Try the AI Savings and ROI calculator
01 / Marketing & web agencies

Client updates drafted in minutes, checked by your team.

  • Reads the approved notes and checked figures for the period.
  • Drafts the client update in your report template, in Word or Google Docs.
  • Drafts the covering email for the account manager to check and send.
See the workflow and costs
Total setup budget$13,500L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$58,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $535/month from kickoff.
Modelled estimates · AUD ex GST

02 / Bookkeeping practices

Bills captured and coded for review, not retyped.

  • Reads each bill your clients email, upload or photograph.
  • Pulls out the supplier, date, amount, GST and invoice number, and checks the ABN.
  • Codes it with your supplier rules; new or unusual bills wait for review.
See the workflow and costs
Total setup budget$13,500L&V set-up + team training
Estimated payback~5 monthsFrom project kickoff
Annual net savings afterwards~$98,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $1,425/month from kickoff.
Modelled estimates · AUD ex GST

03 / Online retail

Routine customer questions answered faster.

  • Reads the customer’s email with their Shopify order and tracking.
  • Drafts a reply that follows your written procedures.
  • Suggests refunds or cancellations; nothing happens until staff approve.
See the workflow and costs
Total setup budget$17,000L&V set-up + team training
Estimated payback~8 monthsFrom project kickoff
Annual net savings afterwards~$44,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $675/month from kickoff.
Modelled estimates · AUD ex GST

04 / Plumbing & electrical

Quotes, briefs and job records drafted in your job system.

  • Drafts quote descriptions and line items from the job card, past jobs and your price list.
  • Prepares a brief for the technician before each job.
  • Turns dictated site notes into the job record and invoice description.
See the workflow and costs
Total setup budget$15,500L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$56,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $575/month from kickoff.
Modelled estimates · AUD ex GST

05 / Commercial cleaning

Client messages answered faster, rosters still in your hands.

  • Summarises each client email so coordinators see the request at a glance.
  • Drafts the reply from your approved templates.
  • Drafts a short log note (site, issue, date, action) for your job system.
See the workflow and costs
Total setup budget$15,500L&V set-up + team training
Estimated payback~7 monthsFrom project kickoff
Annual net savings afterwards~$43,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $475/month from kickoff.
Modelled estimates · AUD ex GST

06 / Wholesale distributors

Emailed orders turned into checked draft orders.

  • Reads each emailed order: customer, PO number, product codes, quantities and delivery.
  • Checks every code against your product list and flags unknown codes.
  • Prepares a draft order and acknowledgement for your team to approve.
See the workflow and costs
Total setup budget$25,000L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$104,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $1,150/month from kickoff.
Modelled estimates · AUD ex GST

07 / Freight operators / forwarders

Delivery paperwork sorted, customers updated faster.

  • Reads delivery paperwork and status emails from the shared inbox.
  • Pulls out the consignment, date, receiver, signature and any exceptions, flagging gaps.
  • Saves a checked record and drafts the customer update.
See the workflow and costs
Total setup budget$25,000L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$96,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $1,450/month from kickoff.
Modelled estimates · AUD ex GST

08 / Property management agencies

Maintenance requests briefed, routine replies drafted.

  • Reads the whole email thread and drafts a reply for the property manager to review.
  • Guides tenants to log the issue, location and photos as a maintenance request.
  • Sends hazards such as exposed wiring or gas straight to a person.
See the workflow and costs
Total setup budget$17,000L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$67,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $1,125/month from kickoff.
Modelled estimates · AUD ex GST

09 / Commercial training providers

Course enquiries answered from your approved catalogue.

  • Reads each enquiry and works out the course and the question.
  • Drafts the reply from your approved catalogue, quoting dates and prices exactly.
  • Flags anything not in the catalogue for a person to answer.
See the workflow and costs
Total setup budget$15,000L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$61,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $525/month from kickoff.
Modelled estimates · AUD ex GST

10 / Engineering consultancies

First drafts from your own project files.

  • Works from the verified notes and records in the project’s SharePoint folder.
  • Drafts the update in your Word template from those files.
  • Uses only files staff can already see; an engineer checks every number.
See the workflow and costs
Total setup budget$17,000L&V set-up + team training
Estimated payback~4 monthsFrom project kickoff
Annual net savings afterwards~$115,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $635/month from kickoff.
Modelled estimates · AUD ex GST

11 / Mortgage broking practices

Document checks and file notes, drafted for the broker.

  • Checks the client folder against your approved checklist for the loan type.
  • Flags missing, out-of-date or unclear documents and drafts the follow-up request.
  • Drafts a factual file note for the broker to check.
See the workflow and costs
Total setup budget$17,000L&V set-up + team training
Estimated payback~6 monthsFrom project kickoff
Annual net savings afterwards~$72,000Staff time saved a year, valued at the hourly cost, after running costs

Running costs: $910/month from kickoff.
Modelled estimates · AUD ex GST

Figures are for the AI automation option; each post also compares an AI agent. These are illustrative examples, not past client projects. Try the AI Savings and ROI calculator for a best-guess estimate for your own team.

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AI Savings and ROI

Choose your type of business and enter the hours each person spends on the simple tasks. It uses the same evidence and costs as the examples on our blog.

Typical work AI can help with

Simple tasks

  • Reading invoices, orders and forms, and entering the data
  • Answering customer and client emails
  • Following up, reminders and scheduling

Complex tasks

  • Preparing customs entry data from invoices and packing lists, for checking
  • Tracking consignments across carrier portals and alerting customers to delays
  • Building quotes from rate sheets and surcharges for routine lanes
  • Analysing on-time, cost and volume data by lane and customer, and reporting on trends
  • Researching rates, routes and competitors, and writing market reports

Not in this estimate: we scope these with you.

A rough total is fine.

Wage plus on-costs like super and leave, often 20–30% more. Time saved is valued at this rate.

Time on this work

AI could free

Value of the time freed, before costs a year

AI automationBuilt-in or office AI, or a connected workflow
Set-up cost
Running cost
Pays for itself in
Value of time saved each year after that
AI agentChatGPT dots ·
Set-up cost
Running cost
Pays for itself in
Value of time saved each year after that

A best-guess estimate, not a quote, excluding GST. A paid assessment confirms the figures before we recommend a project.

Discuss your estimate