15%
more customer issues resolved per hour by support staff with an AI assistant. Staff with two months’ experience performed as well as colleagues with more than six.
Brynjolfsson, Li & Raymond, Quarterly Journal of Economics, 2025
L&V Consulting Group · Sydney & Australia
AI advisory, education and training for your team
Help your team use AI well. We advise on the tools and uses that fit your business, train your people on them hands-on, and stay on hand as your use of AI grows.
Why it matters
Why AI skills are so important
AI works best as an assistant to people who know how to use it. With the right skills, your staff can take on work outside their speciality, such as analysing figures, drafting a proposal or researching a market, and get more done in their own role. The research supports this.
1 + AI
One professional working with AI matched a two-person team without it at Procter & Gamble, and produced more balanced ideas, whatever their speciality.
40%
less time on professional writing tasks using ChatGPT, with the quality of the work rated 18% higher.
75%
of Australian Government staff with three or more forms of training felt confident using Copilot, 28 points more than those with one.
Digital Transformation Agency, Copilot trial evaluation, 2024
Skills matter as much as access. Two in three business leaders say they wouldn’t hire someone without AI skills, yet only 39% of people who use AI at work have had training from their employer (Microsoft and LinkedIn, 2024). And on a task beyond what AI could do, consultants using it were 19% less likely to reach the right answer than those working without it (Dell’Acqua et al., 2026). Good training teaches people when to rely on AI, when to check its work and when to leave it out.
Advice and training that fit your business
Many businesses already have AI in the tools they pay for, such as Microsoft 365 Copilot, Google Gemini or ChatGPT. The gap is knowing what it does well, how to check its work and what information is safe to share.
We combine advice with practical education and training. Sessions use your own tasks and systems, so your team leaves knowing how to apply AI to the work in front of them, and who to ask when something doesn’t look right.
Advisory, education and training
What we can cover together
Advice on tools and uses
Compare AI options against your actual tasks, existing systems, likely costs and risks, then decide what to adopt, change or retire.
Education for owners and managers
Plain-English briefings on what current AI can and can’t do reliably, the risks to manage and how to set clear rules for using it.
Hands-on training for your team
Practical sessions built around your own workflows: giving clear instructions, checking outputs, protecting client information and knowing when to escalate.
Weighing up AI tools? Start with the value. Pick the tasks your team does for a quick estimate of the time and money AI could save.
Try the AI Savings and ROI calculatorOur approach
How training works
Start with your team’s work
We look at the tasks, tools and information your team uses, and agree what people need to be able to do.
Train on real tasks
Sessions use your own examples and the tools you already have, with clear notes your team can refer back to.
Review and refresh
We check how AI is being used against the measures you agreed, and run refreshers as the tools and your work change.
Questions about AI advisory and training
Who is the training for?
Owners, managers and staff who will use AI in their day-to-day work. Sessions can cover the whole team or just the people using a particular workflow.
Can you train us on tools we already use?
Yes. Training can focus on the AI already in your tools, such as Microsoft 365 Copilot, Google Gemini or ChatGPT, or on an automation or assistant we have built for you.
Can you help before we choose an AI tool?
Yes. A defined advisory engagement can help you compare use cases and options. For a more detailed assessment and roadmap, see AI strategy consulting.
Can the training be tailored to our team?
Yes. We agree the people involved, the topics, the format and any follow-up support before starting.
Let's talk
Discuss AI training and support for your team
Tell us about your workflow, your team and the problem you want to solve. We serve Sydney businesses and work with organisations across Australia.